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How to return an order
1. Obtain the Return Authorization Code: Call Birks internet department at 1-855-873-7373 to obtain a Return Authorization number (“RA number”). Complete the return form (which can be found at the bottom of this page) and write the RA number on the outside of the package you are returning as well as on the form.
2. Packing your order: Secure your item(s) and all the original packing materials and documents, including the return form, packing slip and the diamond certificate, if any (a $200 replacement fee will be charged otherwise) in a plainly wrapped cardboard box (the post office has these available if you do not).
Note: Do not write “Birks”, “jewellery”, “diamonds” or other luxury-related words anywhere on the package, as this invites theft.
3. Shipment and Insurance: Use the following shipping methods depending on the value of your package. For your protection, please insure every return and make sure you get a receipt confirming your return has reached Birks. Birks is not responsible for items lost or damaged in transit to Birks.
US and Canadian Customers
i. Your return or exchange can be shipped back to Birks by the carrier of your choice.
ii. For all shipments, Birks highly recommends that you insure your package. Birks is not responsible for providing any insurance coverage for your returned items.
International Customers
i. Your return or exchange can be shipped back to Birks by the carrier of your choice.
ii. For all shipments, Birks highly recommends that you insure your package. Birks is not responsible for providing any insurance coverage for your returned items.
4. Mail the package to:
B&M Inc.
c/o Internet Department
1240 Phillips Square
Montreal, QC H3B 3H4
Canada
Return Process
Our laboratory will inspect and verify the condition of the item once we receive the return. Returns take approximately five business days to process upon receipt of the item. Birks will refund the full cost of the item EXCLUDING shipping**, handling and insurance charges. Refunds will be made using the mode of payment used in the original purchase. Refunds of online purchases will be made to the credit card used to make the purchase.
** If an order shipped to customer is defective, then Birks will reimburse shipping and handling up to a maximum of $15.
Conditions of return
A. Packages without a return authorization number and the form properly filled in will not be accepted for refund and will be returned to the shipper.
B. Item must be returned in the same condition as it was sent to you from Birks within 30 days of the day that you received it). Orders received after this date will not be accepted for a refund.
C. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return or exchange.
D. Custom orders cannot be returned or exchanged.
E. No returns or exchanges on items purchased on discount.
F. If the items are damaged in transit to Birks due to insufficient packaging the items will not be accepted for return or exchange.
G. The return or exchange of online purchases must be made through the Birks Internet Department. Exchanges or returns will not be accepted at our Birks store locations.
 Click here to get the Printable Return Form.
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My Blue Box 
